Effective Date: [Insert Date]
Website: www.kanfab.ae

At Kanfab, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

We accept returns or exchanges within 7 days of the delivery date, provided that:

• The item is unused, unwashed, and in original condition
• Tags, packaging, and labels are intact
• You have the original proof of purchase (order number or invoice)

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Undergarments and innerwear
• Socks and mittens
• Hair accessories
• Customized or personalized items
• Items bought on clearance or final sale (if marked as such)

3. Return Process

To initiate a return:

1. Email us at support@kanfab.ae within 7 days of receiving your order.
2. Include your order number, product details, and the reason for the return.
3. Our support team will guide you through the return process and provide the return shipping address.

Note: Products must be returned via trackable courier service. The cost of return shipping will be borne by the customer unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive your return and inspect the item:

• If approved, refunds will be issued to your original payment method within 7-10 business days, or as store credit, based on your preference.
• If the product is not in original condition or fails quality checks, the refund may be rejected or partially refunded.

5. Exchanges

If you wish to exchange an item for a different size or product:

• Follow the same return process.
• Once we receive the original item, we will dispatch the replacement if in stock.
• Exchange shipping charges may apply.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Please contact us within 48 hours of delivery with photos of the item and packaging.
• We will arrange a free replacement or a full refund as appropriate.

7. Cancellations

• Orders can be cancelled before dispatch by contacting our team at support@kanfab.ae.
• Once an order is shipped, it can no longer be cancelled and will fall under the standard return process.

Need Help?

For any questions or concerns, please reach out to our support team:
📧 support@kanfab.ae